Frequently Asked Questions
Everything you need to know about your FLANNEL experience.
How do I determine my size for FLANNEL apparel?
We provide a comprehensive size guide on each product page. Our collections typically follow standard international sizing, but we recommend checking specific measurements for our oversized flannel shirts and tailored trousers to ensure the perfect fit.
What is your return policy for online orders?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are eligible for store credit only, while full-priced items can be refunded to your original payment method.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched from our warehouse, you will receive a tracking number via email to monitor its progress.
What materials are used in your signature shirts?
At FLANNEL, we prioritize premium natural fibers. Our signature shirts are crafted from 100% high-grade organic cotton and ethically sourced wool blends to ensure breathability, durability, and a soft hand-feel.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your destination and local customs regulations.
How should I care for my FLANNEL garments?
To maintain the longevity of your items, we recommend a cold machine wash on a gentle cycle with similar colors. Avoid tumble drying; instead, lay your garments flat to dry in the shade to prevent shrinkage and fabric wear.